PXG (Parsons Xtreme Golf) is committed to making sure each customer is satisfied with their purchase. To ensure that all customers are satisfied with their purchase, we offer a comprehensive return policy. Our policy allows customers to return any unused merchandise within 30 days of purchase for a full refund or exchange. Additionally, customers may return any defective merchandise at any time for a full refund or exchange. We stand behind our products and want all of our customers to be happy with their purchase!PXG offers a 30-day return policy on all new and unused clubs purchased directly from PXG. If you are not satisfied with your purchase within the 30-day period, you may return it for a full refund of the purchase price. To initiate a return, please contact Customer Service at 1-888-783-7376 or [email protected] to obtain an RMA (Return Merchandise Authorization) number. All returns must include the original receipt, and all clubs must be in their original packaging in unused condition with all components included for a full refund. Return shipping charges are not refundable. Customers are responsible for ensuring that the package is returned safely and securely to PXG. PXG reserves the right to refuse any return that does not meet our return requirements.
Return Eligibility
At our store, we want to make sure our customers are satisfied with their purchase. That’s why we offer a generous returns policy for most of our products. If you are not completely happy with your item, you can return it within 30 days of your purchase for a full refund. Before returning an item, please review the criteria below to determine if it is eligible for return.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. Certain items are not eligible for returns including, but not limited to: perishable items (e.g., food), gift cards, custom-made products or special orders, and items marked as “final sale” or “non-returnable” on the product page.
If you wish to return an item that meets all of the return criteria listed above, please contact our Customer Service Team so that we may assist you in processing your return request. Please note that all original shipping costs are non-refundable and any additional fees associated with returning the product will need to be paid by the customer.
We hope this information has been helpful in understanding our returns policy. We look forward to assisting you with any further questions or concerns regarding your purchase. Thank you for shopping at our store!
Conditions to Return Products
We understand that sometimes a product may not meet your needs, and for that reason we offer a no-questions-asked return policy. To return an item, please note the following conditions:
Products must be returned within 30 days of the date of purchase. All returns must include all original parts and packaging. Refunds will be issued in the same method as the original payment. Refunds will be issued upon receipt and inspection of the returned products.
Any items returned after 30 days of purchase will not be accepted and no refund will be issued. Shipping fees are non-refundable unless the item is returned due to damage or faulty product received from us. In this case, we will cover all shipping costs related to return or exchange. We reserve the right to refuse any returns that do not meet these conditions.
Time Frame to Make a Return
Returning a purchase is often necessary when an item does not meet customer expectations or is not the right fit for their needs. Knowing the time frame to make a return is essential to ensure that customers get the best possible service and satisfaction. Generally, most retailers will provide customers with at least 30 days to return a purchase, although some may offer longer periods of time.
Depending on the retailer, the time frame for making a return may be extended or shortened. For instance, if a customer purchases an item from an online store, they may have up to 60 days to make the return depending on the store’s policy. On the other hand, if a customer purchases an item from a brick and mortar store, they may only have 14 days or less to make their return.
It is important for customers to know their rights when it comes to returning items and making sure that they are within the set time frame set by the retailer. Customers should always read through any policies regarding returns before making their purchase so that they can be aware of what is expected of them if they need to make a return. Additionally, customers should always keep their receipts and be aware of any deadlines associated with making returns.
Overall, knowing the time frame for making returns can help customers ensure that they receive quality service and satisfaction when returning an item. By being informed of the different policies associated with returns, customers can ensure that they are able to take advantage of their rights when it comes to returning an item within their allotted time frame.
Documentation Required for Returns
When returning a product, customers need to provide certain documents in order to complete the process. These documents are necessary for the seller to process the return and provide a refund or exchange if applicable. The documentation required for returns typically includes the original invoice, proof of purchase, sales receipt, return form, and any other relevant information.
The original invoice is usually required to confirm the purchase of the item and verify that it was bought from an authorized dealer or retailer. The proof of purchase is also important as it helps identify the customer who made the purchase. Customers will also need to fill out a return form that typically includes their name, contact information, order number, and reason for return.
In some cases, customers may be required to submit additional documents such as photographs of the product or a copy of their credit card statement showing that they purchased the item. Depending on the store’s policy and type of product being returned, customers may be asked for other documentation as well.
It’s important for customers to provide all necessary documents when returning an item in order to ensure a smooth and hassle-free process. Customers should make sure they have all required paperwork ready before going into a store or sending back an online order. This will help speed up the process and ensure that customers get their refund or exchange quickly and without any issues.
Refunds
We offer refunds for all unused and unopened products within 30 days of purchase. If you are not satisfied with your purchase, please contact us and we will happily process your refund. We do not accept returns or exchanges on items that have been used or opened. We suggest you try out the product before deciding if it is right for you.
Exchanges
We do accept exchanges for products that have been purchased within 30 days, provided the product is still in its original condition. Please contact us to arrange an exchange and we will provide further instructions. We do not accept exchanges on items that have been used or opened.
Restocking Fees
Restocking fees are charges that are applied to customers when they return a product. These fees exist to cover the costs associated with handling returns, including the cost of receiving, inspecting, and restocking the item. Restocking fees can range from 15-25% of the cost of the item depending on the retailer. If a customer is returning an item because it is damaged or defective, most retailers will waive the restocking fee. However, if a customer is returning an item due to buyer’s remorse or because they changed their mind about their purchase, they must pay the full restocking fee. It is important for customers to be aware of potential restocking fees before making their purchase so that they can make an informed decision.
Restocking fees are also important for retailers as they help to offset some of the costs associated with handling returns. Returns can be costly for retailers in terms of labor and resources and restocking fees help to recoup some of these costs. Additionally, if customers know that there may be a restocking fee associated with returning an item, it may deter them from making impulse purchases that they later regret. This helps retailers save money by avoiding unnecessary returns while still providing customers with quality products and services.
Shipping and Handling Charges
We offer free shipping and handling on orders over $50.00. All orders placed before 3:00 PM EST will be shipped the same day. For orders placed after 3:00 PM EST, please allow 1 business day for processing before the order is shipped.
For orders under $50.00, a flat rate shipping fee of $5.95 applies to all domestic shipments within the United States. Shipments to Canada are subject to an additional charge of $15.00 per order for brokerage fees and duty charges.
Our products are shipped via USPS or UPS, depending on the destination address and size of the package. Shipping times may vary depending on destination address and size of package, but most domestic shipments arrive within 4-7 business days from time of shipment.
We take great care in packaging our products securely to ensure safe delivery to our customers. If you have any questions regarding our shipping and handling policies, please feel free to contact us at any time!
Conclusion
PXG provides a generous return policy that gives customers the opportunity to buy with confidence. PXG products can be returned within 30 days of purchase, as long as they are in new, unused condition and in their original packaging. Customers will receive a full refund of the purchase price and any applicable tax, minus any shipping and handling fees. Customers who have had their items custom-fitted or customized at an authorized PXG retailer should contact the store before returning the item. All other returns must be sent directly to PXG for processing.
At PXG, customer satisfaction is always a priority. With their generous return policy, they make it easy to shop for golf clubs with peace of mind knowing that they can get their money back if things don’t work out with their purchase.