At Topgolf, we understand that sometimes you may need to cancel your reservation. To ensure a positive experience for all of our guests, we have a cancellation policy in place. This policy is intended to make it easier for guests to manage their reservations while also making sure our venues remain available for everyone who wants to experience Topgolf. Here’s what you need to know about our cancellation policy:If you need to cancel or change your reservation at Topgolf, you must do so at least 24 hours in advance of your tee time in order to receive a full refund. If the reservation is cancelled or changed with less than 24 hours’ notice, a cancellation fee of $25 per bay may apply.
How to Cancel a Reservation at Top Golf
Canceling a reservation at Top Golf is easy and straightforward. All you need to do is follow the steps outlined below. First, log into your account and navigate to the My Reservations page. Here, you will see a list of all your reservations, including those that have already been completed. Select the reservation that you would like to cancel and click on the “Cancel” button. You will then be asked to confirm the cancellation, which can be done by clicking “Confirm”. Once the cancellation is complete, you will receive an email confirming that your reservation has been canceled.
It is important to note that cancellations must be made at least 24 hours prior to your reserved time in order for you not to be charged a cancellation fee. If you cancel within 24 hours of your reservation time, then a fee may apply. Additionally, if you are part of a group reservation and do not show up or cancel within 24 hours of your reserved time, then all other members of the group may also be charged a fee as well.
If you have any questions or concerns about canceling a reservation at Top Golf, please contact their customer service team for assistance. They can help answer any questions or provide solutions for any issues that arise when trying to cancel your reservations.
When Do I Need to Cancel a Top Golf Reservation?
It is always recommended to cancel your Top Golf reservation at least 24 hours in advance of your tee time. This allows other customers the opportunity to book the time slot you have reserved. If you are unable to make your reservation, please contact your local Top Golf location or call 1-866-473-2573 as soon as possible to cancel your reservation and avoid any cancellation fees.
If you fail to cancel your reservation at least 24 hours prior to the start of your tee time, Top Golf may assess a fee of up to the full amount of the reservation. Depending on your local venue, fees for no shows or late cancellations may vary but will be charged at the discretion of your local Top Golf venue.
If you cannot make it to a scheduled tee time, please contact our Customer Support team at 1-866-473-2573 and we will do our best to accommodate you in rescheduling or canceling without penalty.
At Top Golf, we strive to provide our guests with an enjoyable and memorable experience, so please be sure that any changes or cancellations are made as soon as possible in order for us to accommodate others who may be interested in booking the same time slot.
Fees for Canceling a Top Golf Reservation
Canceling a Topgolf reservation can incur a fee, depending on the time of cancellation. Generally, if you cancel your reservation within 24 hours of the start time, you will be charged a cancellation fee. This fee is based on the amount of players and time booked. If more than 24 hours has elapsed since your booking was made, no fee will be charged for canceling the reservation.
If you have an annual membership with Topgolf, there are special benefits that apply to reservations made with the membership. Members can change or cancel their bookings without any fees and without penalty up to 24 hours before their scheduled tee time.
It is important to remember that if you cancel your reservation after that 24-hour window has passed, there may still be charges associated with your booking depending upon the specific terms of your agreement. For example, if you booked a private event at one of Topgolf’s locations and canceled after the 24-hour window had passed, you may be charged for any food or beverage orders already placed in preparation for your event.
Before making any changes to or cancelling a Topgolf reservation it is recommended that all customers read through their agreement carefully to ensure they are aware of all possible charges associated with making changes or cancelling their reservations.
Is There a Grace Period for Canceling or Modifying a Top Golf Reservation?
Yes, Top Golf offers a grace period for canceling or modifying a reservation. Customers have up to 24 hours before their scheduled tee time to make changes to their reservation. This includes canceling or modifying the reservation with no additional fees. Customers can make changes to their reservation via the Top Golf website, mobile app, or by calling the local Top Golf venue. If changes are not made within 24 hours of the scheduled tee time, customers will still be charged for their entire reservation fee.
Top Golf also allows customers to make changes to their reservation up until the day of their tee time without any additional fees as long as there is availability at the requested venue. Customers can also add additional players to their existing reservation for no extra charge if they do so within 24 hours of their tee time.
It is important to remember that if you do not cancel your reservation within 24 hours of your scheduled tee time, you will still be charged for the full amount regardless of how many players are present. Additionally, if you modify your reservation and fewer people show up than originally reserved, you will still be charged for all guests that were reserved (e.g., if 6 people were reserved and only 4 show up, customers will still be charged for 6 people).
Are There Any Exceptions to the Cancelation Policy?
Generally, our cancelation policy is extremely strict. We do not allow customers to cancel their bookings and refunds are not offered. However, there are some exceptions. If a customer has made a booking for an event that has been cancelled or postponed due to unforeseen circumstances, they may be eligible for a refund or cancellation fee waiver. Additionally, if a customer has booked accommodation but is unable to stay due to illness or injury, they may be eligible for a refund or cancellation fee waiver.
In order to be considered for an exception to our cancelation policy, customers must provide valid proof of their inability to attend the event or stay in the accommodation. This evidence must be provided within 24 hours of the booking being made and must include medical documents and/or other relevant documents such as flight tickets that have been cancelled due to illness or injury.
If an exception is approved, customers will receive either a full refund or have their cancellation fees waived (depending on the situation). All requests for exceptions must be submitted via email and will be reviewed on a case-by-case basis.
We understand that unexpected events can occur leading up to bookings being made, so we are willing to make exceptions in certain cases in order to provide our customers with the best possible experience.
Requesting a Refund for Your Top Golf Reservation
If you have already paid for a Top Golf reservation but would like to request a refund, you can do so by submitting a request form on the Top Golf website. The form requires that you provide information such as your name, address, and the date of your reservation. Once the form is submitted, the customer service team at Top Golf will review your request and process the refund if approved. There may be certain fees associated with requesting a refund, which will be outlined in the Terms of Service when submitting the request form.
If you have any questions about requesting a refund from Top Golf, you can contact their customer service team directly by phone or email. They will be able to answer any questions or provide additional information about their refund policy and how to submit a request. Additionally, they may also provide alternative payment options if available.
It is important to note that refunds are not guaranteed and may not be available in all cases. Additionally, some requests may take longer than others due to processing times or other factors. Therefore, it is important to submit your refund request as soon as possible if you wish to receive your money back.
Canceling or Modifying a Group Booking at Top Golf
At Top Golf, we understand that plans can change and we are here to help you modify or cancel your group booking. If you need to modify or cancel your group booking, please do so as soon as possible. We kindly ask that you give us at least 48 hours notice for any changes to existing bookings, so that our team can accommodate you and other guests to the best of their abilities. To modify or cancel your group booking, please reach out to the Top Golf location where you originally booked the reservation.
If it is within 48 hours of your booking, please speak with the Front Desk Team directly at the location who will be able to help you with any changes needed. If it is greater than 48 hours before your booking time, please contact our Customer Service Team at [insert number]. They can assist you further with making modifications or canceling your existing group booking.
If you are canceling a group booking, cancellation fees may apply depending on how far in advance of your reservation time you are canceling. Please note that if you have made a deposit on any part of your group booking, this deposit may not be refundable if cancelling within 48 hours of the start time of your reservation. Please refer to our Terms and Conditions for more information about deposits and cancellation fees.
We hope that this process has been helpful in understanding how to make changes to existing bookings at Top Golf! If you have any further questions about modifying or cancelling a group booking, please reach out to our Customer Service Team who will be more than happy to assist you further.
Conclusion
Topgolf offers a convenient cancellation policy, allowing guests to cancel their reservation without penalty up to 24 hours prior to their tee time. This policy helps customers avoid the potential costs associated with no-shows or last-minute cancellations, and allows them to plan their visits with confidence. Additionally, Topgolf offers a variety of other features that make it an enjoyable and rewarding experience for golfers of all levels. From its high-tech simulators to its exclusive tournaments, Topgolf is sure to provide a memorable experience for any golfer.
Overall, Topgolf’s cancellation policy is designed to ensure customers have the best possible experience while visiting one of their locations. With generous terms and clear guidelines, customers can rest assured that they will be able to make changes or cancel their reservations with minimal hassle and without incurring any extra costs.